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Nurse First News Blog

Canceling a contract - what's the big deal?!

Posted July 15, 2019

Canceling a contract, what’s the big fuss? Is it really that big of a deal if you back out?  When you look at the big picture, you’ll soon understand how detrimental canceling a contract can be.  

There are many people working behind the scenes to get you ready for your next contract. In order to fully understand the impact, let’s walk through the process and how it effects those involved. 

First and foremost – YOU

  • You no longer have the contract you planned on.
  • Possible loss of income/insurance while not working.
  • You already put time and effort in to getting this far.
  • Cancellation fees from the facility/agency.
    • Cancelling a contract doesn’t always mean that you are permanently burning a bridge, but some larger hospital systems and vendors will place someone as a “do not return” if the contract is breached. 


  • Let’s Account Manager know that you are accepting.
  • Gather your credentials (certifications, licensure, immunizations, photo for I.D. badge—to name a few) to be included in your file.
  • Review your application to make sure everything is accounted for before sending your personnel file to the compliance team.
  • Send the pay package and other information needed regarding the assignment to the Retention Specialist to start typing up the final contract.
  • Send paperwork to HR for getting the insurance enrollment started.

Account Manager

  • Emails and call the client, letting them know you’re accepting the contract.
  • Receives email regarding credentialing requirements.
  • Double and triple checks all information regarding the contract.
  • Ensures all information is correct.
  • The client then will close the order from the system, prompting to the other agencies that have submitted candidates for the position that the spot is no longer available.

Compliance Team

  • Immediately start looking through requirements from the facility along with anything that is already in your personnel file.
  • After reviewing what is still needed, they will assign specific docs and testing to you for completion.
    • During this time, they will also start running your background check in accordance to what is expected from the facility.
    • Hospital systems have different requirements when it comes to the background checks. More information may be required.


  • Verifies all information is accurate and up to date for proper billing from the facility.
  • Gets I-9 and tax information uploaded for correct pay.

Human Resources

  • Helps you through any questions you have regarding the insurance and benefits we offer.
  • Sends all of the proper paperwork that is needed to get you successfully enrolled in the benefits of your choosing.

Housing Coordinator

  • Upon accepting your contract, she will research the housing choices in the area for you.
  • The recruiter will give the Housing Coordinator the following information:
    • Dates of stay.
    • What type of housing you prefer.
    • If you’re traveling alone/with others.
    • Pets you are bringing.
    • Price range you’d like to be in.
  • Sets up all housing needs, including furnishings of the chosen housing.
  • Takes care of billing/security deposits with landlord.
  • Sets up internet/cable as needed.
  • Gets all of the information for move-in.

Retention Specialist

  • Compiles all of the information that goes in to your contract.
  • Sends the final contract over to you for you to view, sign and return.
  • Calls to go over orientation items specific to Nurses PRN.

The facility

  • No longer have the nurse they planned on.
  • Restart the hiring process and wait for new qualified candidates.
  • Hospital now has holes in their schedule.
  • Adds stress on the relationship between the facility and agency, possibly resulting in a loss of future contracts.

The agency

  • Money is put forth during the hiring process, such as:
    • Background check.
    • Drug screen.
    • Time spent from each of the team members.
    • If housing was taken with the agency, the security deposit is non-refundable; therefore, the agency would take that cost.

All in all, you have a team of people working for you when you decide to travel with an agency. We want you to LOVE your job as much as we love helping you find one. So when someone cancels a contract there is more involved than what meets the eye. We understand that you are people too! You have family and friends and sometimes “life happens”.

If you must cancel a contract albeit a family emergency, sickness, or accident—be upfront and honest with your recruiter about it. We will fight on your behalf to annul any contract cancellation fees or possible “do not return” status, but we can only do this if you let us know what’s going on.

“Oh the places you’ll go!” –Dr. Seuss

Employee Applicant Statement

I certify that the information provided by me in this application is true and complete to the best of my knowledge. I understand that if I am employed, any false statements or omissions can lead to immediate dismissal, and I agree that Nurses PRN shall not be held liable in any respect if my employment is terminated for that reason. Nurses PRN is hereby authorized to verify the information I have supplied and to conduct any investigation of my personal history records. I authorize the companies, schools, and persons named in this application to give any information requested regarding my employment, character, and qualifications, and release and hold harmless Nurses PRN and the companies, schools, and persons from any liability. I understand and agree that if hired, my employment is for no definite period and may be terminated at any time without prior notice and without cause. I further understand that any offer of employment may be conditioned upon the results of a physical examination, including tests for the use of controlled substances in accordance with applicable laws.

If hired, I agree to abide by all rules and regulations of Nurses PRN, which I understand are subject to change by Nurses PRN at any time for any reason without prior notice.

Nurses PRN is an equal opportunity employer. Nurses PRN considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally-protected status. Those applicants requiring reasonable accommodation to the application and/or the interview process should notify Nurses PRN and request such accommodations.

Should an investigation or legal proceeding adversely affect my professional license/certification or ability to perform the functions of the job, I understand that I am obligated to immediately report said occurrence to Nurses PRN’s Chief Nursing Officer at 888-830-8811. Failure to do so will result in disciplinary action up to and including termination.

I represent and warrant that I have read and fully understand the forgoing.