How frustrating! We are here to help. Be sure to install Adobe Flash Player to your computer. If you are using Internet Explorer use this link to download it: http://get.adobe.com/flashplayer/. Next, un-check “optional offers”, unless you plan on using Google Chrome as a second web browser! Our IT team strongly encourages everyone to have a 2nd browser back-up (cough)…Mozilla Firefox or Google Chrome. Good news, if you are already using Google Chrome – Adobe Flash Player is already installed – woohoo!